Terms of service

1. The agreement

These terms are an agreement between you and Dacoda ehf., company registration number (kennitala) 540102-4060, Hafnargata 51–55, 230 Reykjanesbær, Iceland, which operates LuckLogic (“LuckLogic”, “we”, “us”) until LuckLogic’s own company is registered. They apply when you create a LuckLogic account, are invited to one, or use our API, portal, hosted entry page, widget, Verify app or SDK (together, the “service”). “You” means the business the account belongs to, and the person accepting these terms confirms they may bind it. The service is for businesses running promotions, not for consumers. A separate signed agreement with us takes precedence over these terms where they differ.

2. The service

LuckLogic generates and checks promotion codes, decides outcomes from the prize schedule you configure, records entries, and tracks prize claims through to fulfilment. A sandbox lets you test with test keys and test campaigns. We may improve and change the service; we will not remove a core function you rely on without reasonable notice.

3. Accounts and keys

• Keep passwords and secret API keys (sk_…) confidential, and only on your servers.
• You are responsible for what happens under your account and keys, including by people you invite. Tell us at once if you suspect misuse, and revoke the affected keys.
• Give accurate account information and keep it current.

4. Your promotions

You, or the brand you act for, are the promoter of every promotion run on LuckLogic. That means you are responsible for:

• the promotion’s legality in every market it runs in, including prize promotion, lottery and gambling rules, registration or approval where required, and age limits;
• the promotion’s terms and conditions, and what participants are told;
• the prizes, their delivery, and dealing with participants;
• configuring the campaign correctly (dates, prize quantities, distribution, limits) and testing it before it goes live. Outcomes follow the configuration you set.

We provide the technology. We are not a party to your promotion and do not run, endorse or judge it.

5. Acceptable use

Do not use the service to:

• run unlawful promotions or gambling, or deceive participants;
• send us personal data the service does not need, such as participants’ names or contact details;
• probe, overload or attack the service or other customers’ data;
• get around rate limits, security checks or plan limits;
• resell the service as a standalone product without our written agreement.

We may suspend access that puts the service, other customers or participants at risk.

6. Fees

The sandbox is free. Production campaigns are charged as shown on the pricing page when the campaign is activated, or as agreed in writing. Prices exclude taxes, which are added where they apply. Fees are not refundable once a campaign has been activated in production, unless the service failed to perform as described.

7. Data processing terms

When we process personal data for your promotions (described in section 4 of the privacy policy), you are the controller and we are your processor. For that processing, we:

• process it only on your documented instructions, which are these terms and how you use the service;
• make sure everyone who handles it is bound to confidentiality;
• protect it with appropriate technical and organisational measures, including encryption in transit, hashing of codes and tokens, and role-based access;
• use the sub-processors listed in the privacy policy, and tell you before adding or replacing one that handles promotion data, so you can object;
• help you respond to participants exercising their rights, and with security and impact assessments;
• notify you without undue delay after becoming aware of a personal data breach affecting your data;
• delete or return your data when the service ends, as section 10 describes;
• make available the information needed to show we meet these obligations.

The subject matter, duration, nature and purpose of the processing, and the types of data and participants, are those described in the privacy policy. Enterprise customers can ask us for a signed data processing agreement.

8. Availability and support

We work to keep the service available and fast, and to fix problems quickly, but we do not guarantee uninterrupted operation unless a service level agreement is signed with you. Planned maintenance that could affect live campaigns is announced in advance where possible. Support is by email at hello@lucklogic.dev.

9. Intellectual property

We own the service and its software. You own your content: your campaigns, messages, branding and data. You grant us the rights we need to host and process it to provide the service. Our open-source SDKs are licensed under their own licences, such as MIT for @lucklogic/node. If you send us feedback, we may use it without obligation.

10. Ending the agreement

You can stop using the service at any time: an admin closes the workspace in Settings, or writes to us. We may end these terms with 30 days’ notice, or at once if you materially breach them. Campaigns already paid for and live will be allowed to finish unless the breach makes that unsafe. After a workspace is closed you have 30 days to export your data or reopen it; after that it is deleted automatically, except records we must keep by law. Each person can also delete their own account at any time.

11. Warranties and liability

The service is provided as described, without other warranties to the extent the law allows. Neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue or goodwill. Our total liability for all claims in any 12 months is limited to the fees you paid us in those 12 months, or €100 if that is more. These limits do not apply to fraud, to death or personal injury caused by negligence, or to anything else the law does not allow us to limit.

You are responsible for claims by participants or authorities arising from your promotions, except where they result from our failure to provide the service as described.

12. Law and disputes

These terms are governed by the law of Iceland, and the courts of Reykjavík have jurisdiction, unless mandatory law where you are based says otherwise.

13. Changes to these terms

We will post changes here with a new effective date and email account holders at least 30 days before a material change takes effect. Continuing to use the service after that means you accept the change.

We may transfer this agreement, including the data processing terms, to the company formed to operate LuckLogic. We will tell you by email beforehand; your rights under these terms stay the same.